Homebuilders

Avid Measures More of What’s Important to Homebuyers.

For more than 20 years, Avid Ratings has helped thousands of builders strengthen their reputations and sell more homes to more satisfied homebuyers. Avid uses a series of surveys that allow you to measure, monitor & optimize the homebuyer experience, creating loyal brand advocates along the way. Leverage our marketing capabilities to transform your reviews into positive awareness.

AvidCX | Survey Touchpoints and Marketing Capabilities

Pre-Occupancy Homebuyer Surveys

Sales Experience Measurement of sales team & process Design Experience Measurement of design team & process Sales & Design Experience Measurement of sales team & process, plus the design & process Mid-Construction Experience Measurement of sales team & process, design & process, plus construction team & process. Construction Experience Measurement of the construction team & process At-Closing Experience Measurement of closing process, tablet survey

Post-Occupancy Homeowner Surveys

Move-In Homeowner Experience Measurement of sales, design, construction, homeowner orientation (PDI), materials & workmanship, lot/location & community. Mid-Year Homeowner Experience Measurement of warranty service team & process, materials & workmanship, lot/location & community. Year-End Homeowner Experience Measurement of warranty service team & process, materials & workmanship, lot/location & community. Key indicator of long-term customer loyalty Retroactive Homeowner Experience Past homeowner feedback (new client) Based on Move-in Homeowner Experience Survey template above.

Other Avid Surveys

Sales Center Feedback Measurement of Sales Center Experience Prospect & Lost Customer Feedback Feedback from prospects that did not purchase Realtor Feedback Experience of realtors working with your company Employee Feedback Employee satisfaction & culture metrics Trade Feedback Relationship measurement of your trade partners & suppliers

AvidCX | Digital Dashboard

Explore our AvidCX platform and learn why Avid Ratings is the #1 trusted source in measuring, understanding, and improving your total brand experience.

Unlock The Power of Your Customer Data

Book a demo with a member of our team and take a sneak peek at our exclusive housing industry database and measurement tools.